Terms and conditions of sale

Last updated: October 2026

This translation is provided for information. In the event of any discrepancy, the French version prevails.

Article 1 — Purpose and scope

These General Terms and Conditions of Sale ("T&Cs") govern the contractual relationship between HM Pharmaceuticals SRL, a private limited company under Belgian law, with its registered office at Chaussée d'Alsemberg 897, 1180 Uccle, registered under company number (BCE) 1013811930 (hereinafter "comai." or "the Seller"), and any adult natural person acting for non-professional purposes (hereinafter "the Customer" or "the Buyer") making a purchase on the website comai.be.

Placing an order implies full and unreserved acceptance of these T&Cs. These terms prevail over any other terms.

Article 2 — Products

comai. products include:

Food supplements — intended for adults over 18, notified to the Belgian FPS Public Health in accordance with the Royal Decree of 30 May 2021.
Cosmetic products — COSMOS ORGANIC certified hair oils, compliant with Regulation (EC) No 1223/2009.

The essential characteristics of each product are described on the corresponding product page. Product photographs are for illustration only and may differ slightly from the actual product.

Article 3 — Prices

Prices are stated in euros (EUR), all taxes included (applicable Belgian VAT included). Delivery costs are calculated when ordering and shown before final confirmation.

comai. reserves the right to change its prices at any time. Products are invoiced at the price in force when the order is confirmed.

Article 4 — Orders

The ordering process takes place in several steps:

Selecting products and adding them to the cart
Checking the contents of the cart
Identification (email, delivery address, contact details)
Choosing the delivery method
Choosing the payment method
Final confirmation of the order
Receipt of a confirmation email

The order is firm and final once payment has been confirmed. comai. reserves the right to refuse or cancel any order in the event of a previous dispute or suspected fraud.

Article 5 — Payment

Accepted payment methods are: Bancontact, Visa, Mastercard, Apple Pay, Shop Pay, Klarna and the other methods offered at checkout.

Payment is 100% secure via Shopify Payments and partner payment providers. comai. never has access to the Customer's bank details.

Article 6 — Delivery

Belgium — €5, free delivery from €55 spent. Lead time: 2 to 5 business days after dispatch.

comai. currently delivers to Belgium only. Other countries are not offered at checkout and no order can be placed for them. For an enquiry from abroad, write to contact@comai.be.

In the event of delay or absence at delivery, the Buyer may collect the parcel from the pick-up point indicated by the carrier. Any anomaly noticed on receipt must be reported within 48 hours to contact@comai.be.

Article 7 — Right of withdrawal

In accordance with Directive 2011/83/EU and the Belgian Code of Economic Law, the Customer has a 14-calendar-day right of withdrawal from receipt of the order, without having to give a reason.

comai. extends this period to 30 calendar days as a commercial courtesy.

To exercise this right, the Buyer must:

Notify their decision by email to contact@comai.be
Return the products in their original packaging, in a resaleable condition
Wait for confirmation of receipt before the refund

The Customer may open and examine a product as they would in a shop. Two exceptions apply:

Food supplements with a broken seal — these cannot be taken back for reasons of hygiene and health protection (Art. VI.53, 5° of the Code of Economic Law).
Cosmetics opened and used beyond a simple trial — these cannot be taken back. If a product has lost value due to handling beyond what is necessary to establish its nature and characteristics, a residual value may be deducted from the refund.

Return costs are borne by the Customer in the case of a simple change of mind. They are covered by comai. in the case of a defective product, shipping error or non-conformity.

The refund is made within 14 days of receipt of the products, using the same payment method as the original purchase.

Article 8 — Guarantees

comai. products benefit from the legal guarantee of conformity provided for in Articles 1649bis et seq. of the Belgian Civil Code, as well as the guarantee against hidden defects.

In the event of a proven defect, the Customer may request repair, replacement, a price reduction or cancellation of the sale under the terms provided by law.

Article 9 — Liability

comai. cannot be held liable for:

Misuse of the products by the Customer (failure to follow the instructions for use, overdosing, etc.)
Individual reactions linked to a particular sensitivity to one or more ingredients (a prior skin test is recommended for the cosmetic oils)
Connection or website availability problems beyond its control

Article 10 — Complaints and mediation

For any complaint, contact: contact@comai.be. Reply within 24-48 business hours.

If a dispute is not resolved amicably, the Customer may use the European online dispute resolution platform: https://ec.europa.eu/consumers/odr, or refer the matter to the Belgian Consumer Mediation Service (consumerombudsman.be).

Article 11 — Applicable law and jurisdiction

These T&Cs are governed by Belgian law. In the event of a dispute, and failing an amicable settlement, the courts of Brussels shall have exclusive jurisdiction.